Plemmons Student Union: A Facility Managed by the Department of Student Programs
Plemmons Student Union Inclement Weather Policy and Closing Schedule
Snow Policy – Plemmons Student Union – Facility & Reservations
To cancel a reservation due to inclement weather, please call 828-262-3030 (Info Desk) or 828-262-3032 (Student Programs). To determine if a unit within the PSU is open, call the individual unit in question or call the Information Desk at 828-262-3030.
1. If classes are canceled in the morning and the University remains open: the PSU will work to open on time and will remain open as scheduled. Individual offices and units within the building may choose to open later/close early, depending on employee availability. If classes resume at any point during the day, the PSU will remain open as scheduled. If classes are canceled for the entire day, the PSU will close at as outlined in #2.
2. If classes are canceled mid-day but the University remains open: the PSU
will remain open until , along with Cascades and McAlister’s Deli.
Individual offices and units may choose to close earlier. Reservations that
begin at or later will be canceled. Reservations that begin before 6:00pm
must end by .
3. If the University is officially closed in the morning: the PSU will be
closed. The PSU will open when the University re-opens. All reservations will
be canceled during the time of the University closing and no contact will be
made with organizations/departments holding reservations during that period.
4. If the University officially closes mid-day: all reservations will be
canceled and the facility will fully close within two hours of the announcement.
We regret the inconvenience caused by inclement weather. We have enacted these
policies with a priority on student employee safety and the safety of the
general Appalachian public. If you have any questions regarding this policy,
please contact Jenny Koehn at 828-262-3032.
What Can We Do Better? The PSU has started a customer service campaign to get feedback from all building users to let us know "what can we do better?" Check this blog to see patron suggestions and how we handled the request. We truly want your feedback -- please let us know! You can submit suggestions or feedback at the Information Center and Welcome Center, or the Suggestion Box located to the left of this screen. You can also just tell any one of our student employees or professional staff.
Suggestion: Can we get updated building maps in the building and on the website?
Solution: Yes, it did take a while for these to get completed to reflect the new addition. This process became more complicated due to some rooms in the building needing renumbered for reasons outside of the new addition, and the whole process just took awhile. But, we are happy to say there are new large format building directories throughout the building, and complete building maps on the website as well (one is a printable version, PDF).
Suggestion: Please do something about all of the leftover food in the building! So much of it seems to go to waste when there are so many hungry people who could eat it.
Solution: We agree! There is a lot of food that moves in and out of the building on a daily basis. While the PSU sets up and hosts events, we are rarely the event coordinators; it is up to the organization sponsoring the even to work out what to do with leftover food. However, there are two mechanisms in place through the PSU to reduce waste: 1) when a group does leave food, our student employees and others and welcome to eat the food once the event sponsors have left, and 2) the PSU began a composting program last semester; after working out a few more kinks, we will be requiring composting of all catered events in the PSU.
Suggestion: "Can we get some Homecoming booklets at the Information Desk?"
Solution: Easy! There are now Homecoming booklets at both the Information Center and Welcome Center.
Suggestion: "Can we get bathroom hooks installed in the gender-neutral bathrooms in the new addition? Currently, there is no way to hang a purse or jacket, so you have to sit these items on the floor. A hook would be really helpful."
Solution: Done! Hooks are installed in all gender-neutral bathrooms in the new addition.
Suggestion: "It'd be helpful to have an easy way for people on the move to access the daily events in the building. I know they are listed on the website, but if I'm moving through the building, something even quicker would be useful."
Solution: Remember, you can always ask the Information Center and Welcome Center about the events. However, we also created a QR code for people with smart phones to quickly access the daily reservations. This code will be posted on our digital screens as well near the Information Center and Welcome Center.
Suggestion: "You might need to give a refresher to the students answering the phones so they don't accidentally hang up on me!"
Solution: Done! Thank you so much for bringing this to our attention. With so many new employees at the start of the semester, this gave us the heads up to reinforce this training topic.